After a successful order process, we will send an order confirmation to the e-mail address given.
We will send a shipment confirmation when the order has been shipped. We aim to ship orders within 2 working days from the receipt of the order. On sale or campaign times the delivery might be slightly longer.
We shall not be held responsible for “force majeure”-delays or the possible disadvantage caused by such. Possible exceptions in delivery times will be notified on our front page.
Our delivery charge to Finland is 4,90€ for orders under 50€. Orders over 50€ will be granted free shipping. Delivery charge to Europe is 15€.
Small shipments will be sent as letters by Posti Finland.
For other countries, the delivery charge will be calculated separately. We ship orders within Finland via Postnord and outside Finland via DHL.
If you are experiencing any difficulties with the order process, please contact us and we are happy to help, our customer service firstname.lastname@example.org is open every day.
Return and exchange policy
All our products have a 14-day right of exchange and return upon receipt of the goods in accordance with the Consumer Protection Act. The returned products must be in their original condition, ie unused and marketable. Return the product in the original packaging. We are happy to help with questions, such as choosing the right size.
Send us the following information by e-mail email@example.com:
order information (order date, order receipt date)
name and contact information
You will receive return instructions as a return message.
For refunds, we charge a 5e postage, which we deduct from the amount to be returned when using our Posti customer return ID (Customer return costs us about 9.90e). Alternatively, you can return the product at your own expense. Please note that as a customer return, Posti's delivery time is longer than normal.
Changing to another size or another product is free of charge for the customer
Checkout is a secure payment method for you. We have a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is part of OP Group.
The Checkout payment service delivers your payment to the merchant. If Checkout Finland Oy appears on your bank statement or credit card invoice, we have forwarded your payment.
The online shop acts as a marketer for products and services and as a supplier of products to the customer. The e-commerce takes care of the trade-related statutory and other self-defined obligations. If you want to advertise or return a product, you should contact the online store where the product is ordered.
You have access to payment buttons for all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Savings Bank, Cooperative Bank, POP Bank, Savings Bank, S Bank and Ålandsbanken. Checkout Finland Oy will appear as your payee in your account statement, and we will pass your payment on to the online merchant. From the online store, you are directed directly to your bank to make a secure payment.
Checkout Finland also offers the opportunity to pay with a bank transfer form.
You can pay online at Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express. The online shop uses Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.
Checkout is displayed as a payee on a card invoice and passes the payment card payment made by the customer directly to the merchant. Card payment is done securely on a secure payment form and the payment card information is not stored in e-commerce systems.
Mobile Payment Pivo, MobilePay, Masterpass, and Transfer are application-based services that allow you to pay for online purchases by credit transfer from your account or card payment from your card by accepting a payment in that application. In addition, Pivo is successful in transfer payments, so payment can be accepted in any application that supports Transfer.
Payment terms are available on MobilePay’s website: mobilepay.fi/asiakastuki/ conditions